Reptiles are guaranteed live on arrival as long as customer follows seller’s shipping recommendations. We do not guarantee reptiles when temperatures are below 32 or above 90 degrees. We also require shipments be held at a Fedex shipping center and promptly picked up after store opening (typically 8:00-9:00am) when temperatures are on the low or high spectrums (32-45 degrees and 80-90 degrees) for live arrival guarantee. We only ship Monday through Wednesday using Priority overnight via FedEx. Any deaths upon arrival must be reported immediately. Replacements will be sent with shipping paid for by the purchaser or credit will be given towards future purchases. Reptiles are not guaranteed after arrival, but if a death occurs recently after arrival please report immediately. Our reputation is important and therefore we will work out a solution. This guarantee is void if the package(s) is(are) not signed for, left at the door, or remain at the shipping center more than six hours after the store opens. Any issues should be resolved through private communications, any public posts will nullify this guarantee.

 

Returns are NOT permitted unless the wrong reptile is sent.

No cash refunds are given.